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Frequently Asked Questions


We are committed to helping you achieve radiant, healthy skin with our premium skincare products and meticulously composed regimens.
This page provides quick answers to common questions.

Explore below for the information you need, or contact our customer support team for further assistance.

Jorgobé - Precision Skin Health

Orders, shipping and returns

How can I place an order for Jorgobé products?

You can easily place an order for Jorgobé products directly through our website.

Simply browse our product catalog, add items to your cart, and proceed to checkout.

Follow the prompts to enter your shipping and payment information to complete your purchase securely.
How can I track my Jorgobé order?

Easy tracking, always.

Once your order is processed and shipped, you will receive a confirmation email containing tracking information.

You can use this tracking number to monitor the status of your delivery on the courier's platform.


What shipping options does Jorgobé offer?

Various shipping options!

Jorgobé offers standard and expedited shipping options for domestic and international orders.
Shipping rates and delivery times may vary depending on your location and selected shipping method.
At checkout, you can view available shipping options and estimated delivery dates.
What is Jorgobé's shipping policy?

Fast expedition!

We strive to process and ship orders as quickly as possible.
Orders are typically processed within 1-3 business days, excluding weekends and holidays. Shipping times may vary based on your location and selected shipping method.
For more information, please refer to our Shipping Policy page.
What is Jorgobé's return policy?

We want you to be completely satisfied with your Jorgobé purchase.

If you're not happy with a product, you can return it within 30 days of receipt for a full refund or exchange.
The item must be unused and in its original packaging to be eligible for a return.
Please note that the expenses for return freight are the customer's responsibility.
How do I initiate a return or exchange with Jorgobé?

Want to return your order?

To initiate a return or exchange, please contact our customer support team via email at jorgobe@jorgobe.com or through the contact form on our website.
Provide your order number and details about the item you wish to return or exchange. Our team will guide you through the process and provide further instructions.
Can I cancel or modify my Jorgobé order after it has been placed?

Regrets?

We process orders quickly to ensure prompt delivery, so we may not be able to cancel or modify your order once it has been placed.
If you need assistance with an order modification or cancellation, please contact our customer support team on jorgobe@jorgobe.com as soon as possible for assistance.

Payments, charges, and gift cards

What payment methods does Jorgobé accept?

Convenient and secure shopping experience!

Jorgobé accepts a variety of payment methods to make your shopping experience convenient and secure.
You can pay for your order using major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via MobilePay, GooglePay, ApplePay and PayPal for added flexibility.
Is it safe to enter my credit card information on the Jorgobé website?

Safe shopping!

Yes, shopping on the Jorgobé website is safe and secure. We use industry-standard encryption technology to protect your payment information and ensure that your transactions are processed securely.
Your privacy and security are our top priorities.

Professional inquires

Does Jorgobé offer wholesale opportunities for retailers?

Distributors & Retailers!

Yes, we welcome wholesale inquiries from premium retailers and distributors interested in carrying our products - if your are the right fit for Jorgobé.

Please contact us at jorgobe@jorgobe.com for more information on pricing, minimum order quantities, and distribution options.
Are professional partnerships available with Jorgobé?

Partnerships?

Jorgobé values partnerships with professionals in the beauty and skincare industry, including estheticians, dermatologists, makeup artists, and influencers.
If you're interested in collaborating with us for product promotions, sponsored content, or professional recommendations, please reach out to us at jorgobe@jorgobe.com

Other

What skin types are Jorgobé products suitable for?

Jorgobé products are suitable for all skin types, including dry, oily, combination, and sensitive skin.

Each product is carefully formulated to address various skin concerns, so you can find options that best suit your specific needs.
Always check the product descriptions and usage instructions for optimal results.
Are Jorgobé products tested on animals?

Cruelty-Free Skin Care!

Jorgobé products are not tested on animals.
All our products are PETA certified, ensuring they meet the highest standards of cruelty-free practices. PETA (People for the Ethical Treatment of Animals) is the largest animal rights organization in the world, dedicated to protecting animals from exploitation and abuse.
How can I find out about the ingredients in your products?

INCI-lists

You can find detailed information about the ingredients in Jorgobé products on our website and on our products. Each product page includes a comprehensive list of ingredients, along with descriptions of their benefits and how they contribute to the effectiveness of the product.
If you have specific concerns or allergies, we recommend reviewing these details carefully.
For additional questions, feel free to contact our customer support team on jorgobe@jorgobe.com.
How should I store my Jorgobé skincare products?

Take care of your products

To maintain the quality and effectiveness of your Jorgobé skincare products, store them in a cool, dry place away from direct sunlight and extreme temperatures. Ensure the lids are tightly closed after each use to prevent contamination and preserve their active ingredients.

The Jorgobé Philosophy

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